Privacy Policy

Privacy Policy – CertainTeed Consulting & Laboratory
Effective Date: August 7, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
CertainTeed Consulting & Laboratory ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

- Name, email address, phone number, physical address

- Payment or billing details when applicable

- Opt-in records and timestamps for communication channels (e.g., SMS, email)

Non-Personal Information:

- IP address, browser type, device information

- Website usage patterns and analytics

- Cookies and similar technologies

Customer Communication:

- Records of service inquiries and requests

- Appointment and service preferences

- Feedback and support history

2. How We Use Your Information

We use collected data to:

- Provide and enhance our dental lab services

- Process service orders and coordinate logistics

- Communicate regarding appointments, orders, and occasional promotions

- Improve website functionality and customer experience

- Comply with legal and security requirements

- Maintain accurate records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive messages related to our services, such as order confirmations, appointment updates, and support follow-ups.

Opt-In & Consent:

- You will only receive SMS if you have opted in

- We maintain timestamped opt-in records

- We comply with the TCPA and all applicable laws

Opt-Out Instructions:

Reply "STOP" to unsubscribe at any time

A final confirmation message will be sent

Opt-out requests are honored within 24 hours

Message Frequency & Content:

- Frequency varies based on your service activity

- Messages relate only to your service requests

- Promotional content is sent only with documented consent

Help & Support:

- Reply "HELP" to any message for assistance

- Or contact us at [email protected]

Carrier Information:

- Message and data rates may apply

- Carriers are not liable for delayed or undelivered texts

- Supported by major and regional carriers

SMS Data Protection Statement
Mobile information will not be shared with third parties or affiliates for promotional purposes. Sharing occurs only with service providers (e.g., SMS platforms) necessary for message delivery, under strict confidentiality agreements.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal data.
We may share information with:

- Service Providers: For processing payments, sending SMS, etc., under binding confidentiality obligations

- Legal Authorities: When required by law or to protect our rights

- Business Transfers: In case of mergers or acquisitions, data remains protected

5. Data Security

We use best practices to secure your data:

- SSL encryption and secure data transmission

- Access controls and login protections

- Routine software updates and audits

- Employee privacy and security training

- Data backups and disaster recovery systems
However, no system is 100% secure. Use of our site is at your own risk.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

- Analyze site usage

- Enhance user experience

- Track sessions and preferences

- Optimize site performance

You can adjust cookie settings in your browser. Disabling cookies may limit site functionality.

7. Your Rights & Choices

You have the right to:

- Access, update, or delete your data

- Opt-out of emails by clicking “unsubscribe”

- Opt-out of texts by replying “STOP”

- Withdraw your consent at any time

- Request details on data use

- File a privacy complaint

Contact us using the details below to exercise your rights.

8. Third-Party Links

We may link to external platforms (e.g., payment processors or review sites). We are not responsible for their privacy practices. Review their policies separately.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted here with a new effective date. Continued use implies your acceptance.

10. Contact Us

CertainTeed Consulting & Laboratory
📍 717 Michigan Ave, La Porte, IN 46350
📞 219-363-1951
📧 [email protected]
🌐 https://certainteedconsultingandlab.com

By using our website and services, you agree to this Privacy Policy.